Return Policy
We hope you love what you've ordered! But just in case you're not 100% satisfied with the items you received, we gladly accept returns within 30 days of delivery for most items in new condition. Please note that the shipping fee for return must be covered by the customer, unless our products are defective in quality.
Return Conditions
- Item is in good shape, unused, unworn, and contains all its parts with their original tags/package.
- Free gifts must be in good shape, unused, unworn, and returned at once.
- Lingerie, water bottles, hair accessories, glasses, hats, jewelry, socks, and masks cannot be returned for sanitary reasons.
- Our swimwear comes with a removable hygiene liner as a form of health and safety. Due to sanitary reasons, we will only accept a return if the hygiene liner is still attached.
- The original shipping fee and Shipping Guarantee are non-refundable.
Please note that the conditions below are not deemed as defective in quality:
- Loose threads, raw edges, thickness, touch, and differences in color due to differences in monitor display do not constitute as quality issues.
- Returns due to dissatisfaction in style, color, and changes in personal preference do not constitute as quality issues.
- Damages due to use, wash, care, improper maintenance, self-repair, modifications, or other human factors do not constitute as quality issues.
- Please refer to our sizing chart for decisions on your purchase, as our service team can only offer our recommendations. Returns due to sizing issues do not constitute as quality issues.
- Due to differences in design and style between items, there may be slight differences with different items in the same size. Please refer to actual measurements.
Return Procedure
- Step 1 You can use our online portal to initiate online returns (online return) We also accept return requests via email. Please contact service@halara.com, indicating the item(s) you would like to return, the order number, the reason you'd like to return it, and a photo of the item in its current state. If there are quality issues, please provide images of the exact faulty parts of said items and the cardboard tag, we will process your request within 24 hours upon your submission.
- Step 2: Please mail back your item(s) according to return instructions from our service team.
- Step 3: Within 3-5 days after our warehouse has received your item(s) and approved your request, the corresponding refund will be issued to the original payment account or credit card, according to your communication with our service team.
Note
Please mark our messages as "Not Spam" or “Not Junk” because it is common that an email will not show in your inbox after being flagged with either of the above. Click here for further instructions.
Do not send returned items to the sender's address from the package you received. We will not accept any returns without you contacting us first.
If you have not received your refund within 14 days of shipping out your returned product, please contact us ASAP.