RETURN & EXCHANGE

Return Policy

You may return items within 14 days of delivery. Please note that the shipping fee must be covered by the customer, unless the original products are defective and covered by our warranty.
Return Conditions
  • Item is in good shape, unused, untorn, and contains all its parts with their original tags/package.
  • Free gifts must be in good shape, unused, untorn, and returned at once.
  • Swimwear must satisfy above conditions and have the hygienic liner intact.
  • We won't accept returned items that were sent back by you directly without contacting us first.
      Please note that the below conditions are not quality issues:
      • Loose threads, raw edges, thickness, touch, and differences in color due to differences in monitor display do not constitute quality issues.
      • Returns due to dissatisfaction in style, color, and changes in personal preference do not constitute quality issues.
      • Damages due to use, wash, care, improper maintenance, self-repair, modifications, or other human factors do not constitute quality issues.
      • Defective goods that have been clearly indicated at the time of purchase do not constitute quality issues and are not accepted for returns.
      • Please refer to our sizing chart for final decision on your purchase, as our service team can only offer our recommendations. Returns due to sizing issues do not constitute quality issues.
      • Due to differences in design and style between items, there may be slight differences to different items with the same size. Please refer to actual measurements.
                Below cases cannot be returned
                • Free gifts cannot be returned if lost or used, or its price must be deducted.
                • Lingerie, water bottles, hair accessories, and masks cannot be returned due to sanitary reasons.
                  Return Procedure
                  • Step 1: Please contact Customer Service, indicating the item(s) you would like to return and the reason. If there are quality issues, please provide images of said item(s).
                  • Step 2: Please mail back your item(s) according to return instructions from our service team.
                  • Step 3: Within 3-5 days after our warehouse has received your item(s) and approved your request, the corresponding refund will be issued according to your communication with our service team to the original payment account or credit card.

                      Exchange Policy

                      If you have experienced quality issues, you may exchange the items within 14 days of delivery. You may only return the items if it has exceeded 14 days.
                      Exchange Conditions
                      • Quality issues that are within 14 days of delivery.
                      • Exchange items are stocked (according to our service team).
                        Below cases cannot be exchanged
                        • Non-quality issue, due to the slower procedure of exchanges, we recommend returning the items before making a new purchase.
                        Exchange Procedure
                        • Step 1: Please contact Customer Service, indicating the item(s) you would like to exchange and the reason and providing images of said item(s).
                        • Step 2: Please mail back your item(s) according to exchange instructions from our service team.
                        • Step 3: Within 3-5 days after our warehouse has received your item(s) and approved your request, the new item(s) will be shipped.

                             

                            Check our FAQ for any other questions, or you can always reach out to us via service@thehalara.com