FAQs

1. Do I need to create an account to order?

No, you can place an order as a guest. But, there are some perks if you have an account with us:

  • Quick checkout process

  • Easily view your order status and order history

  • Receive updates detailing our new releases and special promotions

 

2. What payment methods do you accept?

We accept all major credit cards (VISA, MasterCard, Discover, AMEX) and PayPal.

 

3. How secure is my online order?

We're committed to ensuring we keep our customers safe. When purchasing online using your credit card, all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and sent directly to credit card providers' network, where your card and transaction are authorized and approved. Your credit card information is not stored on our servers.

 

4. Are there any exchange rates/What currency will I be charged in?

All of our transactions are based in US Dollars. If your payment card is based in another currency, your order total will be calculated in accordance with the daily exchange rate of the date your card issuer processes the transaction.

 

5. How do I set my shipping address? 

All the information that you provide is required to be English, including the punctuation style. If certain characters of your address are non-English characters, you are advised to use the similar English ones instead. For example, you may change "?" to "c".

 

6. Can I change my shipping address after placing an order?

Your shipping address cannot be revised on our website after the order has been processed or shipped out. You are advised to provide your residential or office addresses, instead of any temporary addresses, as we do not know how long the destination's customs department will have the package on hold. 

If you notice that your order is going to the wrong address after it has shipped, and is being shipped via UPS, we recommend logging into UPS and re-routing the shipment via their portal. This is the best way to guarantee the shipment gets to the proper address. If that is not an option, give us a shout at service@thehalara.com and our customer service team will do what they can to help. 

Please note: We are not responsible for mistakes made at checkout, but we’re happy to help you any way we can.

 

7. How long does my shipping take and how can I track my order? 

Shipping times will be different based on the shipping option that you have chosen. However, shipping times can be delayed due to invalid addresses, customs clearance procedures or other causes. Once your order has been shipped out, a confirmation email will be sent to you that will include your package's tracking number and the tracking website. 

 

8. What should I do if I have a missing item? 

Contact us ASAP at service@thehalara.com if your package is missing any items!