Initiate your return
Select the items & Refund Method
Mail back your item(s)
Items delivered to Halara & Warehouse Inspections
Issue RefundStep 1: Click here to initiate your return. After you've requested a return, kindly wait as we'll email you return instructions within 24 hours.
If you have any questions, please feel free to contact us here. Or you can email us at service@thehalara.com, and we will get back to you within 1-3 business days.
Step 2: Mail back your item(s) with a carrier of your choice.
Step 3: Refund will be issued within 3-5 days after we receive your item(s). Halara reserves the right to decline a return that does not comply with the conditions of our return policy.
Please do not send returns to the sender's address on the package you received. Returns will not be accepted without submitting the request first.
Return Options
Please note, the return address will be provided to you after we approve your return via email. HappyReturns is available in select U.S. states. (If applicable, further information will be provided in the response email after approval)
Return Window
You have up to 30 days from the date you've received all your items.
Conditions
The item(s) and any accompanying free gifts must be returned in their original condition, unused, unwashed, and with the original tags attached.
Swimwear, bodysuit, and lingerie returns can only be accepted if the hygiene liner remains intact.
Unfortunately, we are unable to accept returns for underwear, bras, water bottles, hair accessories, glasses, hats, socks, jewellery, shapewear or masks due to hygiene concerns, and any other items for which return or exchange is noted as not being supported on the product page.
Shipping costs are non-refundable.
Refunds will be granted once we've received and inspected the eligible return item. Due to high warehouse volume, please allow 3 to 5 days for return processing.
Refunds to your original payment method will be made within 5 business days upon receiving the returned item or cancellation request. If you don't receive your refund 14 days after returning the product, please email us immediately at service@thehalara.com.
Refunds to Halara Gift Card will be issued within 1-2 business days.
Important:
If you're not receiving our emails, check your Spam or Junk folders. Label them as "Not Spam” or “Not Junk to ensure future emails land in your inbox. Click here for further instructions.
Please note that the conditions below are not deemed as defective in quality:
Loose threads, raw edges, thickness, touch, and differences in color due to differences in monitor display do not constitute as quality issues.
Returns due to dissatisfaction in style, color, and changes in personal preference do not constitute as quality issue.
Damages due to use, wash, care, improper maintenance, self-repair, modifications, or other human factors do not constitute as quality issues.
Please refer to our sizing chart for decisions on your purchase, as our service team can only offer our recommendations. Returns due to sizing issues do not constitute as quality issues.
Due to differences in design and style between items, there may be slight differences between different items of the same size. Please refer to the actual measurements.
Unfortunately, we don’t offer exchanges at the moment, but you can place a new order and initiate a return. Your refund will be processed as soon as we receive the returned package.
Note that Halara is not responsible for any failed delivery attempt caused by the negligent behaviors of customers. Negligence includes, but is not limited to, refusal of shipment confirmation and incorrect consignee's information (such as order address, contact number, or consignee's name). In this case, we are unable to file a refund for you. If you find your order information wrong, If you encounter any problems or have any concerns, you can reach out to our dedicated Customer Support team through this link or via email at service@thehalara.com .
The item(s) and any accompanying free gifts must be returned in their original condition, unused, unwashed, and with the original tags attached.Swimwear, bodysuit, and lingerie returns can only be accepted if the hygiene liner remains intact.Unfortunately, we are unable to accept returns for underwear, bras, water bottles, hair accessories, glasses, hats, socks, jewellery, shapewear or masks due to hygiene concerns, and any other items for which return or exchange is noted as not being supported on the product page.
Refunds will be granted once we've received and inspected the eligible return item. Due to high warehouse volume, please allow 3 to 5 days for return processing.
Refunds to your original payment method will be made within 5 business days upon receiving the returned item or cancellation request.
Refunds to Halara Gift Card will be issued within 1-2 business days.
Under normal circumstances, our refund policy requires you to submit a request within 30 days of receiving the package, and you then have another 30 days to ship the items back. However, considering your holiday schedule, if you have any concerns or difficulties, please contact our customer service at service@thehalara.com, for assistance.
If your order is a partial return and refund, you may keep the free gift. However, if you return the entire order for a refund, the accompanying free gift must also be returned as per our policy.
Halara's overall return policy is largely consistent across countries, with only slight variations in certain regions. We recommend checking our website for details or contacting customer service at service@thehalara.com
To check the status of your return, you can visit the after-sales page for your order. We will also keep you updated on the refund progress via email. If you want to track the location of your return package, please contact your return package courier or return label provider.
We currently do not offer exchanges. If you'd like to swap sizes for a returnable product we recommend that you proceed with a return and then place a second order for the correct size. This way, you do not need to present any original receipt. But according to return policy, the item(s) and any accompanying free gifts must be returned in their original condition, unused, unwashed, and with the original tags attached.
Refunds will be issued to the original payment method. You'll receive an email confirmation of the refund once completed.
Swimwear, bodysuit, and lingerie returns can only be accepted if the hygiene liner remains intact.
Unfortunately, we are unable to accept returns for underwear, bras, water bottles, hair accessories, glasses, hats, socks, jewellery, shapewear or masks due to hygiene concerns, and any other items for which return or exchange is noted as not being supported on the product page.
We will inspect all returned products, and only items without damage caused by use, washing, improper care, self-repair, modifications, or other human factors will be accepted. If you received a defective product due to a quality issue or logistics problem, please inform us when submitting your return request. Otherwise, we reserve the right to reject your return application.
Any accompanying free gifts must be returned in their original condition, unused, unwashed, and with the original tags attached.If your order is a partial return and refund, you may keep any accompanying free gifts. However, if you return the entire order for a refund, you must also return the free gifts along with the main items. Please note that any accompanying free gifts must be returned in their original condition: unused, unwashed, and with the original tags attached.