Frequently Asked Questions

We hope we can answer your question below, but if not, feel free to contact us!

Top 5 FAQs

We know that's tricky sometimes to figure out fit and sizing when online shopping! We've created a size guide to help you select the right sizes, and you can find this guide on all our product pages. If you're still unsure, then send us an email at service@thehalara.com and we'll help you out! 

We strongly believe in "quality made affordable", and it's reflected in every step of our manufacturing and shipping process. After passing a thorough internal quality control check, our products are shipped out from our factories in Vietnam, China, and the Philippines. We give our customers exactly what they pay for, and we make every cent count. 

You'll receive a shipping confirmation email once your order has been shipped. Click on the tracking link in this email to view the updated status of your package. Otherwise, send us an email at service@thehalara.com and we'll happily check it for you! 

Since we process our orders quickly, in most cases it's not possible to change or update your order. You can however give us a shout at service@thehalara.com and our customer service team will do what they can to help to accommodate any changes before the order is packed for shipment. Please note however that this is not always possible. 

While we're confident you will love the product that you ordered, we do have a return policy in place in case something doesn't live up to your expectation, or if the sizing isn't perfect.

You have 14 days to decide if an item is right for you. If you would like to return the item please contact us within 14 days of delivery. Please email service@thehalara.com and indicate the item(s) you would like to return and the reason for your request.

Do not send returned items to the sender's address from the package you received. We will not accept any returns without you contacting us first.

Once you receive the return confirmation, you may send back the unworn and unwashed products to the address that we provide. We must receive the returns within 30 days of the return confirmation email. Please note that we do not cover return delivery fees. Please keep in mind that we do not accept any returns on underwear, swimwear, and items marked final sale.

If you have not received your refund within 14 days of shipping out your returned product, please contact service@thehalara.com ASAP.


 

Orders & Shipping

To make a purchase, find the product you like, select a color and size, and click the "Add to Cart" button. Continue adding products, or click "Checkout" to complete your order! Create a Halara account to make your shopping trip even smoother! Some perks include a faster checkout process with auto-filled information, easily accessible order history and status, and updates directly to your inbox about new releases and special promotions. 

You'll receive a shipping confirmation email once your order has been shipped. Click on the tracking link in this email to view the updated status of your package. Otherwise, send us an email at service@thehalara.com and we'll happily check it for you! 

Oh no! Recently, we've been informed by many of our local shipping partners that non-urgent and non-medical deliveries have been delayed due to the prioritization of COVID-19 vaccine distribution. But, if you send us a note at service@thehalara.com we'll check into it and see if we can find any additional information. 

We have warehouses in Asia, and we just secured another warehouse in the US so our products will be shipped out from two continents! 

Hey there, the shipping time can vary depending on the destination region and country. You can check out our shipping page for an updated timetable of delivery times by country. 

Due to our quick order processing times, we are unable to change the details in your order once it has been confirmed and processed. If you wish to change the shipping address, please cancel your previous order and place a new one. 

Sometimes. Since we try to get product to you as quickly as possible, we process and ship orders quickly after the transaction is placed. But, feel free to send us an email at service@thehalara.com as soon as you realize, and we'll do our best to see what we can do! 

It depends! If you contact us service@thehalara.com to cancel your order before it is shipped, we would be more than happy to help with the cancellation (or modification) of the order. However, once the order has been shipped, we are unable to modify or cancel your order at this time. However, once you receive your package, if you're not 100% satisfied with the items, we’ll be more than happy to assist you with the return. If any other questions, feel free to reach us by service@thehalara.com.  

Once your items are shipped, we are not liable if they are stolen or lost in transit. If your tracking number shows that your package was delivered but you did not receive it, please allow 2-3 more days of leeway for delivery before contacting your local carrier for more information. 

Exchanges & Returns

While we're confident you will love the product that you ordered, we do have a return policy in place in case something doesn't live up to your expectation, or if the sizing isn't perfect. 

You have 14 days to decide if an item is right for you. If you would like to return the item please contact us within 14 days of delivery. Please email service@thehalara.com and indicate the item(s) you would like to return and the reason for your request. 

Do not send returned items to the sender's address from the package you received. We will not accept any returns without you contacting us first.

Once you receive the return confirmation, you may send back the unworn and unwashed products to the address that we provide. We must receive the returns within 30 days of the return confirmation email. Please note that we do not cover return delivery fees. Please keep in mind that we do not accept any returns on underwear, swimwear, and items marked final sale. 

If you have not received your refund within 14 days of shipping out your returned product, please contact service@thehalara.com ASAP.

For exchanges of products for a size swap, we would recommend that you proceed with a return and then concurrently place a second order for the correct size. That way, you won't have to wait 2 additional weeks for us to receive the product before we send it out, and we can get it shipped to you as soon as possible. If you have any questions about this, please feel free to shoot us an email at service@thehalara.com. 

Refunds will be issued to the payment method used to make the purchase. You will receive email confirmation of the refund once it has been completed. If you have not received the refund in your account within 14 days, please contact your bank with proof of confirmation so they can assist in speeding up the approval process. 

If an item you ordered is out of stock, you can either cancel the order for a refund, or email us at service@thehalara.com to replace the item with another product. 

We understand that you have to try on the products to know if they fit, but please keep in mind that if there are remnants of makeup, deodorant, and/or perfume, we cannot accept the return. When trying on underwear, please wear another pair underneath. 

You must pay for shipping to return or exchange an item. 

If you receive a damaged or flawed item, or if it doesn't seem to match the description on our site of the item you ordered, send us an email at service@thehalara.com as soon as possible. After review, when possible we will send you a replacement product or refund you for the price of the defective item. 

Sizing & Colors

We know that's tricky sometimes to figure out fit and sizing when online shopping! We've created a size guide to help you select the right sizes, and you can find this guide on all our product pages. If you're still unsure, then send us an email at service@thehalara.com and we'll help you out! 

Halara comes out with new collections each season! If the item you want is out of stock, sign up for the "Back in Stock" email alert on the product page of the item in question to be notified when it's available. 

Product Information

We use a variety of materials for our products, but the main ones are nylon, spandex, and cotton. All of our fabrics are high-quality, high-elasticity, and breathable, in order to give you the comfiest and softest products possible. 

We recommend washing our garments with gentle detergents and at low temperatures. It's better for the environment, and for your clothes! You can find more detailed recommendations on the tags of your product.  

Certain items we sell are on a “pre-order” and "JIT: Just In Time" model which allows us to order just enough materials to meet the demand for our customers. And we are working hard to expand this model to more and more products. 

Payment & Discount

We accept all major credit cards (VISA, MasterCard, AMEX), PayPal, Apple Pay, Google Pay, and Shop Pay. Please note that some banks may charge users foreign transaction fees when you pay by credit card. 

There could be a few reasons. If you paid via credit card or PayPal, send us a note at service@thehalara.com and we'll investigate. 

Yes! You can use both the gift card and promo code in one order. Just make sure to enter the gift card first, and then the promo code. 

Taxes and Customs Duties are not included in checkout. When the package arrives in your country, the delivery company will contact you in regard to the amount of taxes/duty you should pay. For more information, you can check out our Shipping & Customs page. 

Unfortunately, at this time we cannot adjust pricing after the order has been placed. 

All orders are placed in USD. If your payment method's original tender type is not USD, your bank or payment facilitator will convert to your local currency at their current daily exchange rate. This also means that if you return a product or receive a refund, it will be issued in the same USD amount that you paid, based on the current daily exchange rate at the time of refund. It is possible those amounts may differ slightly. 

Our sales and discounts are only available for a limited time, and we are unfortunately unable to offer price adjustments. To stay in the loop, subscribe to our mailing list and follow us on social media @thehalara! 

Please note that thehalara.com (also referred to as halara) reserves, in their discretion, full rights to the usage of discount code. In cases where a customer violates discount code regulations, halara has the right to cancel the order or forfeit the payment.discount code rules are as follows: 

Can discount codes be applied to discount campaigns (such as adding 2 product 20%)?

Discount codes only valid on full-price products.
Since the campaign is already discounted, monetary discounts cannot be applied.

How do I use my code?

To redeem a discount code, enter the discount code during the checkout process. Only one discount can be used per purchase. Discount code codes may not be applied towards the products on sale.

I forgot to use my discount with my purchase. Can you give me a credit?

Discount code can't be applied after the purchase is complete. If you forgot to use your discount code and it is now expired, watch for new code and offers in the future. If the discount code is not expired, please use the discount code on your next order.

Can I use more than one discount code at a time?

No. You can redeem only one discount at a time. Usage is also subject to the terms and conditions of the discount code.

Can I use an expired discount code?

Expired discount code can't be used. Each discount code has an expiration date. If you are having issues with it, please contact us via service@thehalara.com

What if a discount makes the order total fall below the free shipping minimum?

A discount code doesn't work on shipping fees.
If the total falls below the free shipping minimum using the discount code, the free shipping will not be applied.

If you still have any questions, please feel free to contact us service@thehalara.com.

 

It could be a few reasons. For one, shipping fees are nonrefundable. Or it could be that your order, placed in USD, had a different daily exchange rate to your local currency at the time of order than at the time a refund was processed. Send us an email at service@thehalara.com and we'll investigate and find out why there may be a difference. 

Please note that thehalara.com (also referred to as halara) reserves, in their discretion, full rights to the usage of gift cards. In cases where a customer violates gift card regulations, halara has the right to cancel the order or forfeit the payment. Gift cards rules are as follows:


Redemption and Limitations

  1. Gift cards may be redeemed on thehalara.com to purchase products.
  2. Gift cards can be used with a discount code.
  3. You may enter the gift card code at checkout. If the total purchase price is greater than the balance on the gift card, you may select other payment methods to pay for the remaining amount. (If the purchase price is less than the balance on the gift card, the balance won't be refunded but it can be used towards a future purchase.)
  4. The gift card is not refundable or redeemable for cash or credit.
  5. Products purchased with gift cards cannot be returned or exchanged unless the product purchased is deemed to be defective.

Gift Cards Lost or Stolen

halara is not responsible for lost, stolen, or unauthorized gift cards.

If you're still not sure about gift cards after reading this, please contact us service@thehalara.com

 

General

Thank you for your interest in collaborating with us! You can check out this page to express interest and one of our influencer managers will get in contact if we have available spots open in our program. 

Make sure to follow us on Instagram and TikTok, and subscribe to email and text message updates from us! We also have a 24/7 Discord community that offers live customer support, product drop announcements, and brand sponsorship opportunities. Join us today! 

We love to hear from our customers! You can drop us a note on Instagram or feel free to send us an email service@thehalara.com with your feedback or suggestion.

As a young start-up, we appreciate everyone's interest in the expansion of our product categories! We do hope to launch products outside of women's fashion in the near future.  

Our mission at halara is to offer our customers the highest quality apparel and the best possible prices. Our team strives for cost uniformity across all sizing but when that is not achievable we do everything possible to close the pricing gap. 

We have stringent measures in place to vet our manufacturing partners as we have many halara staff members on location at many production facilities. Since we put a lot of consideration into our manufacturing process, we are working on a public commitment to our customers that we hope to put out soon.  

Dress

We have dresses that offer light compression and support for cup sizes A-C.

It depends on the design. Each product page will describe whether the shorts are connected or separate. Other dresses do not come with inline shorts. 

Our dresses act just like one-piece rompers, so going to the bathroom won't be such a hassle. 

This depends by the country or region to which the package is addressed. Once it ships out of one of our warehouses (either in China or in the US), it will be handled by local couriers in the origination source. Then, once it reaches your country or region, it will be handed from the original postal courier to the local courier that services your region. You may receive two tracking numbers: one for the original courier from when it leaves our warehouse, and one for the local courier making the delivery to you! 

No, you can only use one promo code per order. If you're unsure about using coupons or promo codes, send us an email (service@thehalara.com) and we'll look into the promotions and let you know!